Have you noticed how, when companies get big and hold most of the cards, they always become arrogant. They stop listening to what users want or need, and start telling users what they want or need. Apple, Microsoft with Win 8, Google, they are all the same.
Case in point; OS X has had a problem for years with copying to/from external drives. It's know as "error -36". It happens regardless of whether a drive is USB, Firewire, Network. Format does not matter; Apple or Miccrosoft NTFS.
In it's typical style, Apple refuses to acknowledge the problem, like they won't acknowledge the existence of viruses on OS X (bad marketing you see). Every release of OS X is supposed to fix it, according to web know-it-alls. But it never does. There seem to be various reasons for it, and some workarounds have worked for some users, but not for me. I've tried them all.
Now you would think that a major problem like this that has been around for years would draw some attention within Apple. If it has (I don't know of course) the developers assigned to fix it have been utter failures.
If you run into a copy problem with other systems you can usually tell it to skip the file and continue, but not OS X. It halts the copy and the entire folder it was copying is deleted from the destination.
And so we tech guys continue to suffer while we try to explain to our customers why we can't fix their problem. All while the big shots drive around in their limos and sip champagne, completely ignorant of the real world. When I was in management we used to say that you have to communicate two levels up and two levels down. The problem with these guys is that there is no "up", and 20 levels down to where the truth lies.
Am I cynical? Damn right. Being in this business for 35 years will destroy the optimism of a saint.
No comments:
Post a Comment